Terms and Conditions

CTC Repairs On-Time Guarantee: Terms

Last updated: 9/28/2026

These terms explain how our On-Time Guarantee works. They apply to residential repair jobs booked directly through ClearToClose Repairs LLC, doing business as CTC Repairs ("CTC," "we," "us"). They do not apply to repair work coordinated as part of a mortgage or loan closing.

1. What we promise
If we don't finish your job by the completion date in your signed agreement, we'll credit you $100 for each day we're late.

2. The most you can receive
The credit is capped at the lesser of (a) 10 days ($1,000) or (b) the total price of your job.

3. When the clock starts
The guarantee applies only after all three of these have happened:

  • You've signed the service agreement, which lists a start date and completion date.

  • Your deposit has cleared.

  • We've been given access to the property on the scheduled start date.

4. What isn't counted as late
Days aren't counted when the delay is caused by:

  • Weather that makes the work unsafe or impractical

  • Permit or inspection delays outside our control

  • Delays caused by you, including access, missed appointments, or late decisions or payments

  • Material backorders that we tell you about in writing within [2] business days of learning about them

  • Change orders you request, and hidden conditions discovered during the work (such as rot, mold or code problems), which extend the completion date by the time the added work reasonably takes

  • Events outside our reasonable control, such as natural disasters, government orders or utility outages

When a delay like this happens, we'll send you a written revised completion date. The guarantee then applies to the new date.

5. How you receive the credit
The credit is applied to your final invoice. If it is larger than your remaining balance, we'll pay you the difference within 14 days of job completion.

6. How to claim
The credit is calculated automatically when the job is finished. If you believe we owe you a credit and don't see one, email ops@ctcrepairs.com within 30 days of completion with your name and job address. We'll respond within 5 business days.

7. What the guarantee does and doesn't cover
This guarantee covers timing only. The daily credit is our only remedy for lateness. It doesn't limit your rights or remedies for defective work, damage, safety problems, or anything else, and it doesn't reduce any rights you have under state or federal law.

8. Our quotes
Quotes based on photos cover only the work visible in those photos and described in the scope. If we find something unexpected, we'll stop, explain it, and give you a written price and timeline before continuing. We won't add cost without your approval.

9. Changes to these terms
We may update these terms for future jobs. The terms in your signed agreement are the ones that apply to your job.

10. Governing law
These terms are governed by the laws of the state where the work is performed, and by any consumer protection rules that apply to your job.

11. Contact
CTC Repairs | ops@ctcrepairs.com | 888-742-8273